FAQ

Frequently Asked Questions

What's so special about Refill Mercantile?

Great question! We support small sustainable brands from across the United States and have a passion for eliminating single use plastic from our daily lives in the most convenient ways. We research and test all of our products. Oh, and the "we" we refer to is a wife and husband duo that strive to be the best stewards of the land we can be in order to hand down this beautiful world to our grandchildren in the best possible way as well as help you do the same!

Where can I find you on social media?

Refill Merc is on Instagram and Facebook and now Tiktok as @RefillMerc. Follow along for some great low waste tips, products, and updates on in person events!

Where are you based?

Refill Merc is located at 6 Petaluma Blvd N Petaluma, CA in the Great Petaluma Mill (next to 24Hour Fitness) and we are open Thursday-Friday 4-7PM and Saturday-Sunday 10-6PM. We also still have our online shop and will continue to do pop ups at local markets around Sonoma County and the Bay Area. Sign up for our newsletter and follow us on social media to find out where we will pop up next!

Do you have a charging station or bicycle rack available?

We don't currently have a charging station in our parking lot but there is a station inside the Keller Street Parking Garage just a block and a half away. We have an outside bicycle rack or feel free to park inside the Mill just out front of our shop. We also have a bike repair kit in case you need it!

Do you deliver?

Yes! We currently deliver on Saturdays and Sundays to Sonoma County. Check out our Shipping Details page for all the info!

Do you have curbside pickup?

Absolutely! Purchase online and select local pickup during checkout. We will put your order together and email you when it is ready for pickup! Refills will be placed in either a community jar or compostable paper bag.

What are community jars?

We have a cart with clean, used jars for anyone to use for free! Take a jar, leave a jar! Please only scent free, clean jars with lids. We take them home and run them through the dishwasher just to be safe. We also have compostable labels of all of the bulk products to place on the jar or free compostable paper bags.

Where do you ship?

Currently, we are only shipping to the United States. We'll announce if that changes!

Do you ship using plastic??

Nope! Our clear tape is made from cellulose and the kraft tape has zero plastic in it. We save packaging we receive from orders and reuse everything we can! Plastic-free shipping forever!

Help! I haven't received my order!

Sometimes shipping delays happen. Please reach out to us if you haven't received your order timely and we will work with USPS or UPS (whichever one we shipped with) to figure it out. Best way to get a hold of us is via email, Hello@RefillMerc.com

What if I don't like the product?

We get it, you tried the product and maybe it didn't work for you. Check out our Refund Policy page for all the details or reach out to us directly via email, Hello@RefillMerc.com we can work something out!

I have a great product for Refill Merc! Can I send it to you?

We love discovering new zero / low waste products! Please reach out to us via email Hello@RefillMerc.com to see if your product fits with us!

Wait! I have more questions that weren't answered here!

Feel free to reach out to us via email Hello@RefillMerc.com

Is there a refill shop near me?

Maybe! Check out this map of US based refill shops. We are all in this together to make an impact and help you go low waste, support your local refill shop!